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Setup or Deposit funds to an account to communication with your loved ones.


Calls will connect to cell phones


Account can be used for more than one detainee


Voice mail (allows you to leave messages for detainee)


You have access to fund your account online, through our automated phone system or with a live customer service agent 24/7

FAQ (Click to read)

Yes, you can contact one of our customer service representatives at 888-686-3699 and request us to block calls to your number or email us at info@ncic.com

Yes, we offer PrePaid Accounts that can be set up online at www.ncic.com or by live operator at 8009432189. Inmates can also purchase phone cards or phone time through Commissary at most all of our facilities.

You Can Make a Deposit Online at ncic.com or by Phone by calling +1-800-943-2189.

Available dollar balance on the NCIC Account is refundable upon request by the called party. Customers may choose to have their remaining balances refunded to a calling card that is available for use anywhere in the contiguous USA. Check or credit card refunds are available if request is within 180 days of the last customer initiated activity. After 180 days, refund requests of remaining balances will be transferred to a calling card and mailed to the customer. A NCIC account is deactivated when no customer initiated activity occurs, however minutes are always available for use until the balance is 0 minutes. For a refund or to reload balance please call 1-800-943-2189.

You may obtain transaction and balance information by logging into our Customer Account interface at www.ncic.com or by calling the Customer Service Department at 1-800-943-2189.

Unclaimed Property

The available balance on your Account never expires and may always be used to place telephone calls however if we do not have your address, in disposing of any remaining available funds on your Account after a period of inactivity or dormancy, unless otherwise required by applicable law, we will adhere to the laws of the State of Texas or the state in which the NCIC Account holder resides, pertaining to the disposition of unclaimed property.

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